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Word/Outlook 2013 is crashing with ntdll.dll/MSVCR100.dll
Hello,
I have issue with Outlook/Word 2013 and keep crashing. (OS Windows 7 x64 / Office 2013 x86) Error I get in Event log: Faulting application name: OUTLOOK.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b282 Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e Exception code: 0xc0000005 Fault offset: 0x0008cc77 Faulting process id: 0x13b4 Faulting application start time: 0x01d276155c7ac8a6 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\Windows\system32\MSVCR100.dll Report Id: 9e4323ac-e208-11e6-8e5e-507b9db8cd12 ---- Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd Faulting module name: ntdll.dll, version: 6.1.7601.23572, time stamp: 0x57fd02d3 Exception code: 0xc0000005 Fault offset: 0x00075932 Faulting process id: 0x162c Faulting application start time: 0x01d276154aad4279 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\WINWORD.EXE Faulting module path: C:\Windows\SysWOW64\ntdll.dll Report Id: 889ecfd5-e208-11e6-8e5e-507b9db8cd12 ----- I tried: - Starting in Safe Mode, start to crush after open an email - Disable all add-ons(Without 'Microosft VBA for Outlook Addin', I just can not disable it). - Deleting mail profile and create new one - Repairing of MS Office via Contron Panel - Microsoft Office Configuration Analyzer Tool (OffCAT) don`t find errors - Remove MS office with option 2(Uninstall Office 2016, Office 2013, or Office 365 from a PC - Office Support) and install again. - Starting in Safe Mode, again start to crash Last installed software was Acrobat Reader DC, and it has Windows update from last month and I update them. Excel, PowerPoint And Skype for Business are working. I tried all of this things and still crash. I will be glad of ideas. |
#2
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I install office 2016 and it`s working fine now. I install the new version because the person that use the PC is not okey using LibeOffice and Thunderbird for some days.
I will ask him if he install something else other than Acrobat Reader DC (that I see was last updated). |
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