Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 02-22-2016, 11:00 PM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default email file attachments with non-latin characters in file name

when I have a document open in Word, and I email it directly from Word, this works fine as long as my default email client is Outlook.

But if I use any other email client, I run into problems when the file name is in Hebrew. The file name is not rendered correctly, and comes out in meaningless characters, like this: ׳›׳•׳×׳¨׳•׳× ׳ ׳*׳’׳ ׳™׳×.doc



This issue arises only when emailing directly from Word.
If I save the file to my desktop, and right-click it, and choose send to/mail recipient, the file name is rendered correctly.
Reply With Quote
  #2  
Old 02-23-2016, 09:21 PM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

ma shlomha!

The problem is probably due to the email app's incorrectly parsing non-ASCII characters when emailing directly from Word, with the result that only one byte of each double-byte character (which is what Hebrew characters are) is output. Why they would only fail when emailing directly from Word is odd. That said, just in case there's a fault on the Office side of things, you could try repairing the Office installation (via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Change > Repair).
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #3  
Old 02-23-2016, 10:38 PM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

thanks.
I have a standard US english installation of office,
and on top of that I have a hebrew language pack.
when I look in "programs and features" I see, strangely enough, that both are 956 mb.
funny that a language pack is the same size as an entire office installation.
Is this normal, and is it perhaps connected to my problem?

maybe I should uninstall, and then install a hebrew version of office instead, if I can get one?
but then, will I have an option for english interface (which I need), or will I be back to two installations of office, one on top of the other?
Reply With Quote
  #4  
Old 02-23-2016, 10:51 PM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Quote:
Originally Posted by shmu View Post
I have a standard US english installation of office,
and on top of that I have a hebrew language pack.
when I look in "programs and features" I see, strangely enough, that both are 956 mb.
funny that a language pack is the same size as an entire office installation.
Is this normal, and is it perhaps connected to my problem?
That's quite normal and isn't likely to have any bearing on the issue.
Quote:
Originally Posted by shmu View Post
maybe I should uninstall, and then install a hebrew version of office instead, if I can get one?
but then, will I have an option for english interface (which I need), or will I be back to two installations of office, one on top of the other?
Presumably, if you installed a Hebrew version (assuming there is one), you'd then need to install and English-language pack, so you'd be in much the same position as you're now in.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #5  
Old 02-24-2016, 12:24 AM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

Cross-posted at: http://answers.microsoft.com/en-us/o...0-013fdf70c498
For cross-posting etiquette, please read: http://www.excelguru.ca/content.php?184
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #6  
Old 02-24-2016, 12:50 AM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

thanks for tip in etiquiette
Reply With Quote
  #7  
Old 02-24-2016, 03:00 AM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

Quote:
Originally Posted by macropod View Post
ma shlomha!

The problem is probably due to the email app's incorrectly parsing non-ASCII characters when emailing directly from Word
So I installed libreoffice 5.1, just to try and narrow down the problem. (I don't really like libreoffice so much, but for testing purposes...)
I found that the send to mail function works, and properly renders hebrew file names.

So that would indicate the problem is with Word, not with my email client.
I am using Affixa, it sends to Gmail (or other web-based email services).
But I had the very same problem with thunderbird, eMclient, and another one, I think mailbird. All of them, when receiving a command from Word, failed to properly render hebrew file names.

I have my windows system locale for non-unicode programs set to hebrew israel, so that's not the problem.

Any settings I can change in Word?
Reply With Quote
  #8  
Old 02-24-2016, 03:36 AM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

In the cross-post, you mentioned having tried an Office repair, but with no effect, so we can rule that out. Try running Word in safe mode and seeing whether that makes a difference. If so, an errant add-in is likely to be the cause.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #9  
Old 02-24-2016, 03:47 AM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

Quote:
Originally Posted by macropod View Post
Try running Word in safe mode and seeing whether that makes a difference. If so, an errant add-in is likely to be the cause.
okay, I booted into safe mode with networking, and Word can't start up.
I get an error message (in hebrew!) from office, saying something went wrong and try again
Reply With Quote
  #10  
Old 02-24-2016, 03:57 AM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

I wasn't referring to starting Windows in safe mode but starting Word in safe mode. You do that by holding down the Ctrl key while starting Word.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #11  
Old 02-24-2016, 04:07 AM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

Quote:
Originally Posted by macropod View Post
I wasn;t referring to starting Windows in safe mode but starting Word in safe mode. You do that by holding down the Ctrl key while starting Word.
okay, did it.
Email/send as attachment does not work when word is in safe mode. word is not responding
Reply With Quote
  #12  
Old 02-24-2016, 05:04 AM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

I tried sending a hebrew file from word to affixa in my virtual machine running windows 7 32 bit and office 2010. it worked fine.
Reply With Quote
  #13  
Old 02-24-2016, 04:15 PM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

OK, maybe there's a bug in Word 2016 - it wouldn't be the first one...
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
  #14  
Old 02-24-2016, 10:52 PM
shmu shmu is offline email file attachments with non-latin characters in file name Windows 10 email file attachments with non-latin characters in file name Office 2016
Advanced Beginner
email file attachments with non-latin characters in file name
 
Join Date: Feb 2014
Posts: 50
shmu is on a distinguished road
Default

Quote:
Originally Posted by macropod View Post
OK, maybe there's a bug in Word 2016 - it wouldn't be the first one...
maybe there is some setting in office 2016 that I can change. How could I find out about that, without cross-posting?
Reply With Quote
  #15  
Old 02-24-2016, 11:05 PM
macropod's Avatar
macropod macropod is offline email file attachments with non-latin characters in file name Windows 7 64bit email file attachments with non-latin characters in file name Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 21,956
macropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond reputemacropod has a reputation beyond repute
Default

There is no objection, per se, to cross-posting; all that is asked is that you provide links on all forums concerned when you do so.

Regardless, there is no 'setting' in Word 2016 to turn the errant email behaviour you've experienced on/off.
__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
email file attachments with non-latin characters in file name Open file and special characters show up. christian12 Office 1 01-31-2012 05:20 AM
Opening zip file attachments in MS Outlook shankar Outlook 0 12-07-2010 09:15 PM
Junk characters (box-like characters) in Word file Sashikala Word 1 04-20-2010 02:03 PM
Can't open attachments(Doc File) from outlook... suaveshiva Outlook 0 08-13-2009 11:58 AM
Saving file attachments Chief96 Outlook 0 12-01-2005 11:28 AM

Other Forums: Access Forums

All times are GMT -7. The time now is 10:12 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft