I have a problem I can't figure out how to find the answer for. I have word and excel documents on a network that is available for all users in my office. Naturally, if one user has the file open first, any other user that tries to open the file gets a message that says "This document is in use by another user". It will allow other users to open the document as Read Only, and that's fine, but the issue I want to fix, is that it will display a user name of someone, but it's not the person that is in the document.

Example: John Smith opens a document. It says that Jane Doe currently has it open. However, Jane Doe does not have it open, another user, John Stiles has it open. It doesn't matter who opens the document or who has it open. It will say that Jane Doe has the document open no matter what user has it open.



Has anyone run across this before and have a fix for it? I thought it may have something to do with the last person that saved the document, but found that that is not the case either.

Thanks for any help.