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Unable to download Microsoft Office 2010 after cleaning system
I am unable to download Microsoft Office 2010 after my laptop experienced a virus. I sent my laptop for repairs and cleaning but found out i could not download Microsoft office 2010 anymore. When i went to the website, after filling in the product key and others, the website tells me that the Microsoft product is from another Microsoft account but i have forgotten the account information. I really need to use the Microsoft Office badly, could somebody help me please? |
#2
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Office 2010 backup downloads are available via:
https://products.office.com/en-us/do...4-0703c3e68af6 If you've lost your Office product key, though, there's nothing anyone here can do to help; you'd have to contact Microsoft directly. No 'account' details are required.
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
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I still got the message saying that the serial number i currently have is associated with my old account which I had forgotten the password and Id
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In that case you'll need to either recover access to your former account - for which there should be an established process involving inputting the associated email address and answering some questions about it, or you'll need to contact MS Support for your region and see if they can re-set the product key association.
PS: I've deleted your image as it contains your product key - which any number of miscreants would like...
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
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