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Old 11-13-2015, 02:20 AM
Warxfreedom Warxfreedom is offline Unable to download Microsoft Office 2010 after cleaning system Windows 7 64bit Unable to download Microsoft Office 2010 after cleaning system Office 2010 64bit
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I am unable to download Microsoft Office 2010 after my laptop experienced a virus. I sent my laptop for repairs and cleaning but found out i could not download Microsoft office 2010 anymore. When i went to the website, after filling in the product key and others, the website tells me that the Microsoft product is from another Microsoft account but i have forgotten the account information. I really need to use the Microsoft Office badly, could somebody help me please?
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Old 11-13-2015, 10:35 PM
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macropod macropod is offline Unable to download Microsoft Office 2010 after cleaning system Windows 7 64bit Unable to download Microsoft Office 2010 after cleaning system Office 2010 32bit
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Office 2010 backup downloads are available via:
https://products.office.com/en-us/do...4-0703c3e68af6
If you've lost your Office product key, though, there's nothing anyone here can do to help; you'd have to contact Microsoft directly. No 'account' details are required.
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Old 01-15-2016, 11:14 PM
Warxfreedom Warxfreedom is offline Unable to download Microsoft Office 2010 after cleaning system Windows 7 64bit Unable to download Microsoft Office 2010 after cleaning system Office 2010 64bit
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I still got the message saying that the serial number i currently have is associated with my old account which I had forgotten the password and Id
Quote:
We are sorry but we are unable to complete your request.
The following problem(s) exist:
(#####-#####-#####-#####-#####) The Office 2010 Product Key provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2010 Product Key.
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Old 01-15-2016, 11:26 PM
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macropod macropod is offline Unable to download Microsoft Office 2010 after cleaning system Windows 7 64bit Unable to download Microsoft Office 2010 after cleaning system Office 2010 32bit
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In that case you'll need to either recover access to your former account - for which there should be an established process involving inputting the associated email address and answering some questions about it, or you'll need to contact MS Support for your region and see if they can re-set the product key association.

PS: I've deleted your image as it contains your product key - which any number of miscreants would like...
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