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Office 365 crashes when trying to activate
Whenever I try to activate Office 2013 (365) I get an error that indicates office has stopped working. This happens with all office products (word, excel, power point, etc..)
In windows 7 I get an unknown faulting module path In windows 10 I get the following error: Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b4f33 Faulting module name: ntdll.dll, version: 6.4.9841.0, time stamp: 0x5413c504 Exception code: 0x40000015 Fault offset: 0x0000000000004deb Faulting process id: 0x1060 Faulting application start time: 0x01d01c830334e240 Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 42d3818c-8876-11e4-95d5-00241dd95499 Faulting package full name: Faulting package-relative application ID: Every office application crashes on startup unless I start in safe mode (winword /safe). There are no installed plugins to disable and if I try to activate in safe mode it crashes with the same error. Things I've tried: http://support.microsoft.com/kb/2813143/en-us http://support.microsoft.com/kb/2739501 http://support.microsoft.com/kb/929135 I tried reinstalling windows 7 I tried using Windows 10 I can install office on my laptop so I know the network is not the problem. I want to say it's a network driver issue but it fails on both a wired and wireless connection. I found a similar issue was resolved by using a product key instead of account activation. I haven't tried this but I don't have an option on my account to install from disc. http://answers.microsoft.com/en-us/o...b-f40a93e01a66 I tried having a Microsoft tech help me but she just spent two hours uninstalling and reinstalling office. |
Tags |
activation, office 365 |
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