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Old 09-04-2013, 06:48 PM
Cassera Cassera is offline Office support saying my network is not clean Windows 8 Office support saying my network is not clean Office 2013
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Office support saying my network is not clean
 
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Default Office support saying my network is not clean

I called Microsoft Office to have Office transferred from my old computer to my new one. During that process, they told me that my computer is throwing lots of errors and warnings and the support guy told me that they need to clean my network. He told me the charge for this is $150.00 but I can get it discounted for $99.00. He said I can try using Office with my current dirty network but it will not work properly. Is this a bunch of b.s.? They said they will monitor the network for 2 months to make sure it is okay. But after those 2 months if it gets infected again and throws errors then I have to get it cleaned one again and pay that price again. I think this is a bit ridiculous. Does anybody else know what they are talking about and do I HAVE to get the errors fixed???



BTW, bestbuy gave me another Office 2013 key for free for my frustrations this way I don't have to pay Microsoft to transfer it to my new computer. I installed it and it seems to be working fine. Despite what the support guy said.
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Old 09-29-2013, 10:43 PM
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macropod macropod is online now Office support saying my network is not clean Windows 7 32bit Office support saying my network is not clean Office 2010 32bit
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I suspect you didn't call Microsoft at all, but one of the bogus numbers from sites claiming to be able to provide Office etc support.

Transferring Office to another PC is quite straightforward - simple re-install it from the original installation media or, if you obtained it via a download, from your backup copy of the download. You'll need the product key, but you should already have that; if not, you can retrieve it using the Magical Jelly Bean KeyFinder: http://www.magicaljellybean.com/keyfinder/
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