Microsoft Office Forums Reinstalling Office 2013 after factory reset

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 05-17-2013, 09:23 AM
barryd barryd is offline Reinstalling Office 2013 after factory reset Windows 7 64bit Reinstalling Office 2013 after factory reset Office 2013
Novice
Reinstalling Office 2013 after factory reset
 
Join Date: May 2013
Posts: 1
barryd is on a distinguished road
Default Reinstalling Office 2013 after factory reset

Hi. I work in IT in the Print and Design sector and installed a PC for a client recently.



To cut a long story short he downloaded some Malware, did a system restore and its screwed up all his programs. Office wouldnt run so he removed it.

Now when he trys to go to the web address on the product key card to download it again it is telling him he hasnt got it installed and would he like to purchase it (again)

I think perhaps he has to log in to whatever account they created when they initially downloaded the software, is that correct? Neither he or I can remember setting up an account.

It looks like I am going to have to go out on Monday, restore the PC to factory settings and start again.

Am I going to run into problems re-installing Office? Clearly it will need to be downloaded again. It doesnt seem to have left a set up file in the downloads folder (unless its stored somewhere else).

Im just looking for a heads up as I need to resolve this quickly. There used to be a number to call for MS for activations but trying to find any useful advice and support from Microsoft these days is an uphill struggle.

The OS is Windows Pro 64 bit.

Many thanks
Barry
Reply With Quote
  #2  
Old 05-17-2013, 04:24 PM
macropod's Avatar
macropod macropod is offline Reinstalling Office 2013 after factory reset Windows 7 32bit Reinstalling Office 2013 after factory reset Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 19,648
macropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to beholdmacropod is a splendid one to behold
Default

Depending on the restore point chosen, and whether the user chose 'run' instead of 'save' when obtaining the Office 2013 install files, the system restore may have erased the downloaded files.

It may also be that the 'purchase' option allows one to input the product key at some stage during the process without having to fork out more money. Having not been though the process, though (I'm staying away from Office 2013, at least till the bugs are ironed out), I can't say whether that's actually the case. If it's not, that suggests the wrong procedure is being used or isn't being followed correctly (or maybe it has its own bugs ...).
__________________
Cheers,
Paul Edstein
[MS MVP - Word]
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Reinstalling Office 2013 after factory reset Reinstalling Windows 7 - Office activation LuisCMartins Office 2 11-16-2010 01:50 PM
Tips on Uninstalling/Reinstalling an Office Product zyzzyva57 Office 0 01-16-2010 07:03 AM
Reinstalling Office on a new Copy of Windows Format C Office 1 09-26-2009 05:24 PM
Reinstalling Office 2007 no disc. frostyfire Office 1 09-24-2009 05:59 PM
Re-installing Office - reset Product Key? Knights Office 1 05-21-2009 02:36 PM


All times are GMT -7. The time now is 12:50 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2019 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft