Microsoft Office Forums

Go Back   Microsoft Office Forums > >

Reply
 
Thread Tools Display Modes
  #1  
Old 07-22-2012, 12:10 PM
dond13 dond13 is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2007
Novice
No HELP files in MS Word or Excel 2007
 
Join Date: Jul 2012
Location: Round Rock, Tx
Posts: 2
dond13 is on a distinguished road
Angry No HELP files in MS Word or Excel 2007

I am running Windows 7 with MS Office 2007. When I try to display HELP files, by pressing "F1" or clicking on the (?) in the upper right corner, I get a screen "Help and How to".

I then select a topic such as "converting Documents", and get the screen for this topic.

If I select a topic in this list, I get a window "File Download" with options to "Save" or "Cancel"

I select "Save", and given the option of selecting a folder to save it in. I select "Download" and click SAVE. The name of the file is "HA10075984"

I then go to "downloads" folder and click on "HA10075984" and get the Same Window "File Download" with options of "SAVE" or "Cancel
.
I click Save and get the same message "Do you want to save this file".

The gist is that it is a never ending loop. I click save and it points to the file "HA10075984" or another number. Open that file and back to the loop.

Has anyone had this problem? I have no access to Help files and I believe that they need to be downloaded, but all that is downloaded is another file that re-initiates the loop.



HELP!!!!!
Reply With Quote
  #2  
Old 07-22-2012, 05:46 PM
macropod's Avatar
macropod macropod is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2010 32bit
Administrator
 
Join Date: Dec 2010
Location: Canberra, Australia
Posts: 20,464
macropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant futuremacropod has a brilliant future
Default

Perhaps whoever did the Office installation on your PC did a custom one and omitted the help files. You should be able to add them via the 'Change' option, using 'Programs & Features' in the Windows Control Panel.
__________________
Cheers,
Paul Edstein
[MS MVP - Word]
Reply With Quote
  #3  
Old 07-23-2012, 03:10 AM
dond13 dond13 is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2007
Novice
No HELP files in MS Word or Excel 2007
 
Join Date: Jul 2012
Location: Round Rock, Tx
Posts: 2
dond13 is on a distinguished road
Default

I was the one who did the install and I have since un-installed and re-installed Office 2007. Both times I chose to install the complete package.

I tried the uninstall from "Programs and Features" again just to see if I could choose to install the Help files, but it didn't offer that option.

I am getting ready to do a clean 'Format and install of Windows 7' on another disk and see if that will correct this and one other problem that I have been having. I believe that my Registry is corrupted and it may have passed the point of repair. I'll save my "C:" drive and replace it with another drive to install Windows and see what happens. I have the time and it will occupy my mind for a day.

Thanks.
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Excel 2007 template that updates other files? joelas Excel 0 01-24-2012 07:12 AM
Casnnot save files to .pdf (word excel) JacquesW Office 10 01-19-2012 11:45 AM
Merging word files from excel macro hklein Excel Programming 0 08-05-2011 02:27 AM
Exporting many Word files to a database or Excel Mdalu Word 0 05-23-2011 02:55 AM
Slow Opening Word and Excel files itoa Office 1 05-11-2009 02:01 PM

Other Forums: Access Forums - Senior Forums

All times are GMT -7. The time now is 06:08 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Lite) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
MSOfficeForums.com is not affiliated with Microsoft