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Old 07-22-2012, 12:10 PM
dond13 dond13 is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2007
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No HELP files in MS Word or Excel 2007
 
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Angry No HELP files in MS Word or Excel 2007

I am running Windows 7 with MS Office 2007. When I try to display HELP files, by pressing "F1" or clicking on the (?) in the upper right corner, I get a screen "Help and How to".



I then select a topic such as "converting Documents", and get the screen for this topic.

If I select a topic in this list, I get a window "File Download" with options to "Save" or "Cancel"

I select "Save", and given the option of selecting a folder to save it in. I select "Download" and click SAVE. The name of the file is "HA10075984"

I then go to "downloads" folder and click on "HA10075984" and get the Same Window "File Download" with options of "SAVE" or "Cancel
.
I click Save and get the same message "Do you want to save this file".

The gist is that it is a never ending loop. I click save and it points to the file "HA10075984" or another number. Open that file and back to the loop.

Has anyone had this problem? I have no access to Help files and I believe that they need to be downloaded, but all that is downloaded is another file that re-initiates the loop.

HELP!!!!!
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  #2  
Old 07-22-2012, 05:46 PM
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macropod macropod is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2010 32bit
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Perhaps whoever did the Office installation on your PC did a custom one and omitted the help files. You should be able to add them via the 'Change' option, using 'Programs & Features' in the Windows Control Panel.
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Old 07-23-2012, 03:10 AM
dond13 dond13 is offline No HELP files in MS Word or Excel 2007 Windows 7 64bit No HELP files in MS Word or Excel 2007 Office 2007
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I was the one who did the install and I have since un-installed and re-installed Office 2007. Both times I chose to install the complete package.

I tried the uninstall from "Programs and Features" again just to see if I could choose to install the Help files, but it didn't offer that option.

I am getting ready to do a clean 'Format and install of Windows 7' on another disk and see if that will correct this and one other problem that I have been having. I believe that my Registry is corrupted and it may have passed the point of repair. I'll save my "C:" drive and replace it with another drive to install Windows and see what happens. I have the time and it will occupy my mind for a day.

Thanks.
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