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Old 03-07-2012, 09:53 PM
WimYogya WimYogya is offline Can't install SP1 in Microsoft 2010 Windows 7 64bit Can't install SP1 in Microsoft 2010 Office 2010 32bit
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Default Can't install SP1 in Microsoft 2010

After a recent crash I had to reinstall my complete computer. I decided to move from 32-bit to 64-bit Windows7. Then reinstalled my existing Microsoft Office 2010 again. It automatically selected it's 32-bit component and that works fine on my 64-bit OS. Microsoft Update completed all the necessary updates automatically.
But I could not find Office2010 SP1 in the updates. So I downloaded the 32-bit versions manually, first the english-us one, then the nl-nl (dutch) one.
Tried to install it many times.
Always get error the message "the expected version of the product was not found on the system".
How come?
And what to do?
Does it mean SP1 cannot be installed? Or does not HAVE to be installed?

As a related problem for Outlook:


One of my urgent reasons to install SP1 is the mail account behavior in Outlook 2010 now. In the past when I add a new mail account, Outlook automatically created a POP account (or I could select that). Now it only creates IMAP accounts, which I don't want, but I cannot change that selection. Unless I create it manually. How to force Outlook to create POP accounts? Can it be selected after installation of SP1?
What to do on this issue if SP1 simply doesn't want to be installed?


Thanks for helping - but please note I am not a computer expert, just an experienced user.

Wim/67/Yogyakarta/Indonesia

Last edited by WimYogya; 03-08-2012 at 07:42 AM.
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Old 03-23-2012, 03:13 AM
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macropod macropod is offline Can't install SP1 in Microsoft 2010 Windows 7 64bit Can't install SP1 in Microsoft 2010 Office 2010 32bit
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hi Wim,

Are you sure you have both Office 2010 and the Office 2010 SP1 update package (eg neither version is for Office 2007)? As for checking, open any Office program and check File|Help > Additional Version and Copyright Information. If SP1 is installed, there will be a reference to 'SP1 MSO' near the top of the dialogue box.
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Old 03-23-2012, 04:53 AM
WimYogya WimYogya is offline Can't install SP1 in Microsoft 2010 Windows 7 64bit Can't install SP1 in Microsoft 2010 Office 2010 32bit
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Hello Paul,
Thanks for your reply - it solved the problem!
Or, in fact: there WAS no problem! SP1 had been installed already but without me being aware of it. I never did it myself, maybe it was an auto-update or my Office Package already contained SP1.
Since you told me to look under 'additional version and copyright information' I found the MSO reference there - so SP1 has been installed!
Thanks for the help!
Wim
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