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Old 12-27-2008, 11:23 AM
ag400187 ag400187 is offline
Microsoft Office 2007 Installation
Join Date: Dec 2008
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Default Microsoft Office 2007 Installation

I recently purchased Microsoft Office Enterprise 2007 for my computer running Microsoft Windows XP Media Center Edition 2005. The first time I tried to install Office, everything seemed fine. But then the power went out. When it was restored, I started my computer back up and attempted to restart the installation. Everything on my computer seemed fine, so I thought that nothing had been damaged. However, when I attempted to restart the installation, everything went as normal until I reached the actual install screen. The install went for about two minutes, at which time I received a message stating that an error had occured. My only option was to cancel the installation, so I did. I then proceeded to go into "C:\Program Files\Microsoft Office" and delete all the contents of that folder. After this, I went into the registry and deleted everything I could find in the way of "Microsoft Office". Even after doing all of this, the same generic error occured. I then tried going to Microsoft's Tech Support page, only to find out that getting email support costs $100 per response and telephone and internet support costs $260 per response for the Enterprise edition. While I am using this, I am not part of a big corporation, just an individual. Microsoft does not seem to care. For $260 a response, I could just buy a new copy of Office.


p.s., When posting on another forum about the same issue, I was told to contact Microsoft since they offer state-of-the-art tech support. However, when I told them that I purchased this through my employer, the post was locked for piracy. I just want to prevent something similar from happening here. I purchased this product through Microsoft's Home Use Program ( since I am a US Government Employee. I know for a fact that this is completely legitimate.
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Old 05-21-2009, 02:41 PM
definition1800 definition1800 is offline Microsoft Office 2007 Installation Windows 7 Microsoft Office 2007 Installation Office 2010 (Version 14.0)
Join Date: Apr 2009
Posts: 28
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What does the entire error message state?

Please keep me updated, and I will do our best to further assist you.
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