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  #1  
Old 05-05-2011, 08:57 PM
QEDDave QEDDave is offline Mail Merge won't email Windows 7 32bit Mail Merge won't email Office 2010 32bit
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Cool Mail Merge won't email

Hello,

- outlook is set as the default mailer and that goes
- I follow the word mail merge wizard and the doc looks OK (I've used this before to merge to email and to a printer)
- When I do the final merge, she steps through without any errors but nothing is sent and nothing is in the Outlook as sent or pending



Any ideas??

DC
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  #2  
Old 05-05-2011, 10:24 PM
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Hi DC,

See if the advice in this link helps: http://support.microsoft.com/kb/294697/en-us
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Old 05-05-2011, 10:41 PM
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I see you've posted the same question at:
http://answers.microsoft.com/en-us/o...c-68b599b31bf5
and:
http://www.techsupportforum.com/foru...in-571649.html

For cross-posting etiquette, please read: http://www.excelguru.ca/node/7
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Last edited by macropod; 05-05-2011 at 11:05 PM. Reason: Another cross-post found
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Old 05-05-2011, 10:43 PM
QEDDave QEDDave is offline Mail Merge won't email Windows 7 32bit Mail Merge won't email Office 2010 32bit
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Default Mail Merge won't email

Hi Paul,

No such luck, I'm still suck. I don't think the trouble is with outlook though - it seems as if once the mail merge is all done in word nothing happens -- it doesn't go to an outbox or something

Thanks for getting back to me,
Dave
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Old 05-05-2011, 11:28 PM
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Hi Dave,

Some other things to check/try:
a. Is Outlook the default Mail program (IE Tools|Internet Options|Programs)?
b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail logging (troubleshooting)". Then restart.
c. If you have a COM Addin called bxAutoZip (see Outlook Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
d. Find Outlook's .pst file, make a backup copy, then run the SCANPST.EXE utility.
e. Ensure you only have one mail profile (Control Panel|Mail|Show Profiles)
f. Recreate your Outlook profile.
g. If you're trying to send the emails as HTML, try send them as plain text instead.
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Old 05-06-2011, 06:39 PM
QEDDave QEDDave is offline Mail Merge won't email Windows 7 32bit Mail Merge won't email Office 2010 32bit
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Hello,

I tried the steps below, and I re-installed office Pro 2010 but no luck.

Things may have moved fwd in that after finishing the merge to email (in text format) the hourglass (win7) spins for a bit but nothing shows at the destination account or the outlook Sent or Out box.

Perhaps the worst part is that I remember similar grief when I tried this last time, mind you that was nine years ago. Somehow I got around it then so if there's any other ideas I'm all ears.

Thanks for your help - much appreciated

DC

Some other things to check/try:
a. Is Outlook the default Mail program (IE Tools|Internet Options|Programs)?
b. Check Outlook Tools|Options|Other|"Advanced options"|"Enable mail logging (troubleshooting)". Then restart.
c. If you have a COM Addin called bxAutoZip (see Outlook Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
d. Find Outlook's .pst file, make a backup copy, then run the SCANPST.EXE utility.
e. Ensure you only have one mail profile (Control Panel|Mail|Show Profiles)
f. Recreate your Outlook profile.
g. If you're trying to send the emails as HTML, try send them as plain text instead.
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  #7  
Old 05-06-2011, 07:21 PM
QEDDave QEDDave is offline Mail Merge won't email Windows 7 32bit Mail Merge won't email Office 2010 32bit
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Well, I got it this far ...
- disabled virus protection (Esat)
- it'll send plain text
- it fails on HTML or as an attachment

A work-in-progress I guess
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  #8  
Old 05-06-2011, 07:50 PM
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Hi Dave,

See if anything here helps: http://support.microsoft.com/kb/288836

I'd also suggest checking your anti-virus configuration - including that it's working properly.
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Old 05-12-2011, 07:42 PM
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Hi Dave,

Here's something I've come across that may apply to your situation: http://support.microsoft.com/kb/980681
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  #10  
Old 12-18-2012, 03:58 PM
srdaniel srdaniel is offline Mail Merge won't email Windows 7 32bit Mail Merge won't email Office 2010 32bit
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I had this problem and solved it by changing HKLM\Software\Clients\Mail - Default to be "Microsoft Outlook" instead of "Windows Mail".

Even though HKCU\Software\Clients\Mail - Default said "Microsoft Outlook", I could not email mail merged documents as HTML unless I changed the HKLM key.

Might help others.
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  #11  
Old 10-29-2014, 08:03 PM
gwen88 gwen88 is offline Mail Merge won't email Windows 7 64bit Mail Merge won't email Office 2010 64bit
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may i know what is HKLM?
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  #12  
Old 10-29-2014, 09:44 PM
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HKLM is a Windows Registry Key abbreviation of HKEY_LOCAL_MACHINE. I don't recommend using that approach as it is liable to have other effects that may be undesirable. I suggest you start a new thread setting out what you're trying to do and what issues you're having.
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