Mail Merge Troubleshooting: Word/Outlook 2016

[me2]

Guys,

I'm having no luck with the search option here (keeps saying no results so I'm not doing something correctly) , so sorry if this has been answered already.

I am at a loss on what to do. I've tried 4 times now to do a multi-person email using mail merge in Word. I've followed the step by step help as well with no luck.

Summary: start mail merge/email messages. Then select recipients/use existing list (Excel 2016 list...also tried using outlook contacts and step by step help). I type of the email, write the email, insert merge fields then check, finish & Merge/send email messages). I select email from the list in excel 2016) and then start the process. It looks as if it is being sent, but there are no emails being generated in my outlook 2016 sent folder nor am I getting any replies (or bounced emails).

It seems that the last time I did this that my outlook didn't have a setting necessary to do mail merge so I had to go through other steps to send out mass emails, but I can't remember what it was. Help!

[me2]

I figured out another way to do this. I started mail merge via outlook after selecting the people that I wanted to send out individualized emails. Outlook then opens word and I finish the mail merge as before. I still don't know why it didn't work the ohter way, but se la vi.