MM with Word 2010, Outlook 2003, Win 7

[TimZ]

Has anyone successfully been able to get mail merge (e-mail) to work using Word 2010, Outlook 2003 on Win 7 (64)? If you have been able to get it to work, can you help me understand how? I am trying to send a series of e-mails and have not had success. When I "Send E-mail Messages" the records spin through, but no e-mails are sent. None in the "Outbox," none in the "Sent" folder, none in the "Inbox." ? Mail merge print works fine, so I am guessing there is a problem with Word 2010 working with Outlook 2003. ? Any help or resources would be greatly appreciated. Thanks, Tim

[macropod]

Hi Tim,

Is your mailmerge configured to use your address book, or email addresses from the data source itself?

[TimZ]

Paul, Thanks for your reply. To answer your question: My mailmerge is configured to use the data source. Good news though. I got it to work. First, I updated Outlook from 2003 to 2010. That change in itself did not correct the problem. A pop-up window in 2003 and 2010 said, "To correct a problem with the fax configuration, review the configuration settings for your fax software and make the appropriate changes." I went to Control Panel | Devices and Printers | Fax | Tools | Fax Settings | General, and checked the boxes for allowing the device to send and receive fax calls. Now, beats me how the fax settings affect the mailmerge, but it worked! I can now send e-mails by mm. The only question I have (rhetorically at this point) is, would it have worked in 2003? Thanks again for your reply.

[macropod]

Hi Tim,

In all likelihood, the same configuration settings would have resolved your Outlook 2003 issues. That said, you can't run both Outlook 2003 & Outlook 2010 on the same system.