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#1
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Microsoft Word email merge displays fine when sent from my laptop but not from other PCs
Hello everyone!
I have a really odd issue, when i send a email merge from word on my laptop is sends exactly how is should and displays fine. I send the file to a colleague to send or send it from my home PC using the same method and the text overlaps the confines of the table I am using. Any ideas what could this be? I have searched on the internet and i couldn't find anything that would help :-( Also there is an issue with spacing when displaying the email on outlook.com where it adds spaces in everywhere, not just under images which is what you might expect from a html email. If you have any ideas regarding this issue i will be much obliged! Thanks a lot Will :-) |
#2
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Are the computers running different versions of Office? I created a mail merge in Office 2013 and saved the document to supposedly be compatible with Word 2007, but the mail merge didn't work at all in the older version of the program.
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#3
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Thank for the reply! They are all Office 2013 which is why I'm so confused ¬_¬ any ideas? Thanks again Will |
#4
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I would assume you have used a font that doesn't exist on the other machine. Try converting your document to use a standard font that exists on the other machine.
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Andrew Lockton Chrysalis Design, Melbourne Australia |
#5
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Thanks for the reply! I changed the font to the most standard font i know which is Times New Roman and I am still having the same issue :-( Any other ideas? Thanks again Will |
#6
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Will
Can you post a link to an example document so we can have a look at it?
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Andrew Lockton Chrysalis Design, Melbourne Australia |
#7
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Sorry about the slow reply! Here is the document that I am having the issue with: https://drive.google.com/file/d/0B_w...ew?usp=sharing I am still struggling to work out what the problem is :-( Again your help is very much appreciated! Thank-you! All the best Will |
#8
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It appears fine to me and you have used Calibri which is standard enough to be on the recipient machines.
The only thing I can suggest is to provide this document as a PDF rather than as a Word document. A PDF is a better format for the type of document you have posted because you don't want the recipient to edit the content and you want it to appear exactly as you intended it. Sending a Word document through email is problematic because it requires the user to have a program capable of opening Word and is often opened in Safe Mode or in Screen Reading View which could be the cause of your issue.
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Andrew Lockton Chrysalis Design, Melbourne Australia |
#9
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It would also be helpful if you could confirm whether both systems are using the same: • Word version • Operating system • Printer and printer driver version. That's because Word uses information from the active printers driver to finalise the document layout. That alone can cause documents to format differently on different PCs or even by just changing printers.
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
#10
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Sent from me laptop http://s28.postimg.org/mfwxgowwt/Email_Normal.png Send from Other Computer http://s1.postimg.org/5b47l7s7z/Email_Problem.png Any ideas? As always, thanks a lot for both of your help! Very much appreciated! All the best Will :-) |
#11
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It would be easier to see precisely what's going on if your attachments had exactly the same content. Even so, some oddities are apparent. Does the document itself look the same when viewed on both PCs?
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
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email, mail merge, overlapping text |
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