Hi Ballst,

Your document doesn't actually have any formfields; it has a mix of Mergefields, ASK fields and Fillin fields.

From the way you have your «Case_Ref_Number» mergefield is depicted, it looks like you're trying to use it for cross-referencing the Fillin field used to solicit the Case Reference Number. That is not how mergefields work.

Moreover, the table rows where you're soliciting the address details have the FILLIN fields duplicated (e.g. { FILLIN "Enter line one of the address" \d "Click Here" \o \* MERGEFORMAT }{ FILLIN "Enter line one of the address" \d "Click Here, then right click, select Update Field" \* MERGEFORMAT }). The first of these would prompt once in a mailmerge; the second would prompt for every record.

Overall, though, I have no idea how you're trying to use this document. The content isn't consistent with either a mailmerge or a form that one would fill in.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]