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Mail merge to html not working
We cannot get the mail merge to html working in Word 2007. Not from Outlook - not from an Excel data source. Plain test works fine - not html. HELP! have tried:
removing and reinstalling Office, with removing the keys from the registry for office to make sure there was nothing left from the installation Checked the registry key fix you sent in the other email Checked through IE to make sure that Outlook was the default mail program Checked through the default program list in the control panel for the same thing Checked and changed all the security and macro options within both outlook and word Tried various different ways to do the mail merge trying to do things in a different sequence Tried with outlook closed and just word open (doing the merge from word) to see if that would force outlook to open, which it does, looks like it sends the emails, closes outlook again, but nothing in sent or outbox Disabled the AV completely Disabled all Addons for IE, outlook and word separately to see if these were conflicting at all with each other Checked through the add/remove programs to see if there was any conflicting software Ran Malwarebytes to see if there was anything in the background causing issues Checked through all the startup services/software to see if there was anything at start up that might impede the programs talking with each other Copied mapi32.dll and mapistad.dll (I think it was) in the windows/system32 folder from my PC to trents Ran the fixmapi command from the command prompt, running as admin Created a new outlook profile Ran all windows updates, including the ones for office to makes sure everything was up to date Installed SP1 for office manually before getting the windows updates working properly |
#2
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There has been a long-standing issue with the emails sent via mailmerge not reliably showing up in Outlook. It seems to be a system-specific issue, perhaps related to third-party addins. Accordingly, you might want to check whether the emails are actually being received.
You also refer to SP1. I'm not sure which version of Office that is for but, IIRC, 2007 is already up to SP3 and 2010 is up to SP2.
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Cheers, Paul Edstein [Fmr MS MVP - Word] |
#3
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Hi Paul - thank you. But I have dealt with around 700 different users over the past 10 years or so on this. It is very rare (only 4 times in 10 years) that I see this. The emails are not being received - as they are not actually being sent. Will check with regards SP updates - thank you
PS: The only times I have seen instances of the emails not reliably showing up in Outlook, are when the ISP has limits on the number of emails you can send at any one time - AND - the user has Norton as their AV!! :-) |
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