Doing a mail merge for address labels for Xmas cards. When I try and exclude an entry by taking out the tick in the mail merge recipients list I can lose 2 or more names in addition to the one I want to exclude. What am I doing wrong?

Unless there are multiple persons sharing the same record, unchecking a record should exclude only that person from the list.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thanks for your reply.
I agree that this is what should happen but I still have the problem. For instance if I take out the tick for the third entry on my list then I also lose entries 1 and 2. I then have to highlight entry 1 and OK it to reinstate entries 1 and 2. To reinstate entry 3 I then replace the tick and OK. This reinstates entry 3 to the top left label but removes entry 1. I then highlight entry 1 on the recipient's list and OK it to return the main document to its original state.
If this is the way it should happen then OK but this is not the way it is described in the wizard or the help screens.
There are no other users accessing the list of recipients.

That suugests a problem with Word. Try repairing your Office installation (via Word Options|Resources|Diagnose).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Paul
Thanks for your prompt response and for taking the time out. I have run through the diagnostics as you suggested but it did not identify any problems. I don't think I can waste any more of your time, or mine. Although the tick boxes are not working as they should I have now used the work around so often that it comes naturally. So I think I'll leave it at that.
Thanks again
Mike Simpson
(Freddies_grandad)

About the only other thing I can suggest is starting the mailmerge over again from scratch. If your data source is a Word table, convert that to text, then back to a table again (just in case there's some corruption in the table that's causing the problem).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Paul
Thanks for trying but the data source is in excel. I may try using word and see how that works.
Cheers
Mike Simpson
(Freddies_grandad)

Hi Mike,

Although changing to a Word table might work, that's not really addressing the cause of the problem. For whatever vreason, it seems Word is treating these records as being linked somehow.

Regarding your Excel workbook, does it contain any merged cells?

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]