Last month I got some help on this problem and it seemed to have been solved. But having handed over the database to a colleague to use on his computer it has stopped working. And when I got it back from him to my computer I can't get it to work again!



The problem is that while the merge (drawing information - including the relevant Email addresses - from MS Access) to the Word document works fine (I can see the right information for each of the recipients) when I click on the 'Finish & Merge' button and select the 'Send Email messages' and, in the follow-up box, I click on the 'OK' button but nothing seems to happen. In order to test this I have selected just myself and a colleague to send the emails to but neither of us is getting anything.

Can anyone hazzard a guess as to what I am doing wrong or what has happened to undo the original successful fix?

By way of clarification - my default email system is Outlook Express and I am using MS Office Pro 2007 and Windows XP

Have you reviewed the previous advice? See: https://www.msofficeforums.com/mail-...mailmerge.html

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thanks for your comment. Yes, I think I have re-done everything. But after my latest attempt I have now got the message (below) from MS Outlook (which I don't normally use). As I normally just use Outlook Express, is this where my problem lies? How do I set the 'default mail client' to Outlook Express? Or do I have to use Outlook for the Emails to be sent? Although last month I'm pretty sure that I didn't have to use Outlook.

The error message said -
'Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run MS Office Outlook and set it as the default mail client.'

If I have to do this can you give me a steer as to how I do it please?

You don't need to use Outlook - it just needs to be installed. It seems there have been some changes to your system. Has someone been installing any new software on it or changing its configuration?

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Thanks for your response. The only changes to my system have been the normal updates from MS Windows and Mozilla Firefox and my Internet Security (Kaspersky).

I have gone back to my backup database from last month but again when I click on the 'Send Email Messages' at the end of the Mail Merge the screen just blinks but nothing seems to happen - no error message from MS Outlook this time either!

In order to test the system I have restricted the messages to just myself & my wife so that I can see if I have been successful or not.

OK, now try re-doing the changes from the other thread and see if your mailmerge now works.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Sorry - still no joy.

It is quite clear that there is no problem with the actual Mail Merge - I can see both emails (to myself & my wife) when I preview the results. It is just when I actually ask the system to 'Finish & Merge' and 'Send Email Messages' and then in the 'Merge to Email' box when I click OK to send all messages I simply get a flicker on the screen and then nothing - my message reverts to the master copy. No sign again of the Outlook error message.

Any more suggestions before you retire for the night?

Hi Baldeagle,

Evidently something's changed on your system, but I'm out of ideas as to what it might be.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I have taken the plunge and have switched from using Outlook Express to Outlook 2007 (which is now my default). This seems to have solved the mystery. Don't know why, but we'll not worry about that now!
Thanks again for your help.