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Old 12-11-2011, 11:15 AM
bronte bronte is offline label alignment incorrect Windows XP label alignment incorrect Office 2007
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label alignment incorrect
 
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Default label alignment incorrect

This is similar to a problem reported by Tanworthfan which is marked as solved, although it seems it has just gone away.
Using Mayspies labels 090004 and MS Word 2007. I am using mail merge from an Excel address list. When I have finished setting up the labels they appear fine in the preview. When they print out the names and addresses lose their vertical alignment and finish with the printing overlapping from one label to another. The top label is almost fine but has a small bit of the name from the next label (vertically underneath it) on it, the next label vertically overlaps even more and so on. I have checked that the label layout corresponds to the label sheets precisely, tried both the address block and manual entry of the fields but can't fix it. I have previously done this successfully with other label formats.



Can anyone help?
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Old 12-11-2011, 03:28 PM
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macropod macropod is online now label alignment incorrect Windows 7 64bit label alignment incorrect Office 2010 32bit
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Hi bronte,

In Word, the first thing you should check is that the row height for the labels is the same as for the labels you're using. You can do this via Table Tools > Layout > Height. If there's a difference, that suggests the labels aren't what the packaging says.

If the heights don't match, you can either change the row heights in Word or replace the labels.

If the heights do match, you should check that your printer is actually configured for A4 paper (not letter paper) and that the 'Scale content for A4 or 8.5 x 11'" paper sizes' option is not checked. You should also check for an updated printer driver for your printer (in case it's a driver error).
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Old 12-12-2011, 03:23 AM
bronte bronte is offline label alignment incorrect Windows XP label alignment incorrect Office 2007
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label alignment incorrect
 
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Smile LAbel alignment problem - sorted

Thank you Macropod. The problem was the printer setting - set to "letter". Symptom of getting a new printer.

Thanks for your help
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