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  #1  
Old 03-14-2021, 03:04 PM
SergioRZ SergioRZ is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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Default Excel Scrollbar jumps to location instead of scrolling through document (Office 365)

Hello,



I have a problem with scroll bars in Excel from Office 365.

Whenever I drag a scroll bar vertically, the screen freezes for a bit and then jumps several rows to the location indicated in the small tip box that appears next to the bar instead of going through the document.

For instance if I scroll from row 1 to 1000 of my Excel spreadsheet with the scroll bar, the screen will directly jump to row 1000 without going through row 2 to 999.

Been using for a couple of years now, no such problem... started this behavior today! Any idea what this could be?

(scroll lock is disabled)

Thanks for your help.
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  #2  
Old 03-16-2021, 08:58 PM
SergioRZ SergioRZ is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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Same XLS documents are not scrolling as usual on Windows 10 laptop... but still scroll just fine (actually showing the sheet content go up and down as I scroll) on Windows 7 desktop.
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  #3  
Old 03-17-2021, 01:00 AM
wiganken wiganken is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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Are your graphics drivers up-to-date?
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  #4  
Old 03-17-2021, 07:47 AM
SergioRZ SergioRZ is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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Yes, I keep it fully updated. It's a Dell XPS 15 (9570 version) laptop.

This is very annoying, I use Excel quite a lot for my work, and I scroll up and down constantly browsing for specific items... it really hurts my productivity
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  #5  
Old 03-17-2021, 08:06 AM
wiganken wiganken is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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I know this doesn't solve your issue but if you know the character string you are searching for then use Ctrl+F to bring up the 'Find' box and enter the string there.

At least it avoids the scrolling issue and maybe the next Windows update will fix it properly.

Good luck.
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  #6  
Old 03-17-2021, 08:08 AM
SergioRZ SergioRZ is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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I tried this in Excel Advanced Options:

Disable Hardware Acceleration

Seems to work fine, still testing.
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  #7  
Old 03-17-2021, 08:39 AM
wiganken wiganken is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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That's good but why did it only start recently? Maybe a Windows update caused it?

Graphics acceleration is not disabled in my Excel options but, as long as it works for you then that's all that matters.
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  #8  
Old 03-17-2021, 08:46 AM
SergioRZ SergioRZ is offline Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Windows 10 Excel Scrollbar jumps to location instead of scrolling through document (Office 365) Office 2019
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Excel Scrollbar jumps to location instead of scrolling through document (Office 365)
 
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SergioRZ is on a distinguished road
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Yes that's a good question... most likely some update, either from Microsoft or from Dell. I'm leaning towards a Dell issue, further research today led me to several Dell XPS users with similar complaints (not exactly the same but very similar, with Excel), and that's where I found about this option.

I would think Hardware Acceleration is pretty useless with Excel, so if it keeps working I'll just take it as a good solution for my laptop

On my desktop PC I didn't make any changes, it works fine like it always did.
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