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#1
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Excel Scrollbar jumps to location instead of scrolling through document (Office 365)
Hello,
I have a problem with scroll bars in Excel from Office 365. Whenever I drag a scroll bar vertically, the screen freezes for a bit and then jumps several rows to the location indicated in the small tip box that appears next to the bar instead of going through the document. For instance if I scroll from row 1 to 1000 of my Excel spreadsheet with the scroll bar, the screen will directly jump to row 1000 without going through row 2 to 999. Been using for a couple of years now, no such problem... started this behavior today! Any idea what this could be? (scroll lock is disabled) Thanks for your help. |
#2
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Same XLS documents are not scrolling as usual on Windows 10 laptop... but still scroll just fine (actually showing the sheet content go up and down as I scroll) on Windows 7 desktop.
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#3
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Are your graphics drivers up-to-date?
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#4
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Yes, I keep it fully updated. It's a Dell XPS 15 (9570 version) laptop.
This is very annoying, I use Excel quite a lot for my work, and I scroll up and down constantly browsing for specific items... it really hurts my productivity |
#5
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I know this doesn't solve your issue but if you know the character string you are searching for then use Ctrl+F to bring up the 'Find' box and enter the string there.
At least it avoids the scrolling issue and maybe the next Windows update will fix it properly. Good luck. |
#6
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I tried this in Excel Advanced Options:
Disable Hardware Acceleration Seems to work fine, still testing. |
#7
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That's good but why did it only start recently? Maybe a Windows update caused it?
Graphics acceleration is not disabled in my Excel options but, as long as it works for you then that's all that matters. |
#8
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Yes that's a good question... most likely some update, either from Microsoft or from Dell. I'm leaning towards a Dell issue, further research today led me to several Dell XPS users with similar complaints (not exactly the same but very similar, with Excel), and that's where I found about this option.
I would think Hardware Acceleration is pretty useless with Excel, so if it keeps working I'll just take it as a good solution for my laptop On my desktop PC I didn't make any changes, it works fine like it always did. |
#9
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I have been trying to resolve this issue for many months. I finally was able to fix the this today. The problem in my case turned out to be something wrong with my user profile. I tried removing programs and and all the many suggestions I found on Google but simply creating another user and copying the files/folders I needed to the new user and the scroll bars now work properly on all the MS apps (excel. Word. Etc.) The scroll bars smoothly scroll vertically or horizontally as I move the scroll bar. Hope this helps.
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