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Old 09-25-2018, 12:15 AM
cpetronille cpetronille is offline display issue & Excel freeze using touchpad 2 fingers scrolling Windows 10 display issue & Excel freeze using touchpad 2 fingers scrolling Office 2016
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Default display issue & Excel freeze using touchpad 2 fingers scrolling

Hello all,

I'm an issue on my Excel 2016-64bits. My computer is an EliteBook 840 G4 and the issue is on EliteBook 840 G5 too. Windows 10 is updated to 1803 and I did the last Offices updates. The BIOS and drivers has been uploaded too.

When we scroll Excel document using the touchpad with 2 fingers scrolling, the sheet display bugs and Excel freezes.


The same scrolling using a extermal mouse work perfectly.

Would anyone have an idea ? I'm completly blocked :/

Many thanks for your help.


Have a nice day.

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  #2  
Old 11-21-2018, 12:39 PM
darinp darinp is offline display issue & Excel freeze using touchpad 2 fingers scrolling Windows 7 64bit display issue & Excel freeze using touchpad 2 fingers scrolling Office 2016
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Default Same Issue

I have a customer with the same issue. Any scrolling on the touchpad with lookup/messup Excel.

Scrolling with a mouse works fine.

Any one have a solution?? Latest updates to computer BIOS, touch pad drivers, Windows, Office all applied.

Windows 10 in my case with Office 2016.

Thank you,
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  #3  
Old 12-13-2018, 01:51 PM
dreeves dreeves is offline display issue & Excel freeze using touchpad 2 fingers scrolling Windows 10 display issue & Excel freeze using touchpad 2 fingers scrolling Office 2016
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Default

Yes, exact same issue here...when quickly scrolling with TouchPad this happens...but does not seem to happen using external mouse, arrow keys or vertical/horizontal scroll bars in Excel to navigate across or down columns and rows in Excel 365

This is occurring on 3 different Lenovo Yogas and Dell XPS 13's laptops (all very fast Core i7's, 16GB RAM, SSD). Obviously, these all have TouchPads.

Turning off hardware acceleration did not fix the issue either. However, seems to be hardware related. This is a real problem. May be a Synoptics TouchPad issue?
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  #4  
Old 02-17-2019, 10:05 PM
Mahusumu Mahusumu is offline display issue & Excel freeze using touchpad 2 fingers scrolling Windows 10 display issue & Excel freeze using touchpad 2 fingers scrolling Office 2019
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Default help!!

This issue is really frustrating and still didn't find a solution.
if someone can help that would be great help!!
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  #5  
Old 02-18-2019, 12:27 AM
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Pecoflyer Pecoflyer is offline display issue & Excel freeze using touchpad 2 fingers scrolling Windows 7 64bit display issue & Excel freeze using touchpad 2 fingers scrolling Office 2010 64bit
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@Mahusumu
please continue at https://www.msofficeforums.com/excel...-touchpad.html at do not hijack existing threads.
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