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Old 10-02-2005, 11:25 PM
Posts: n/a
Default Excell stopped working

I have the Office Professional 2003 with Win XP Home Edition. Dell installed
this software when I ordered my new Dell. Everything worked fine up until
today. I tried to open my Excel and here is what happened:
1. It gave me a "Preparing to Install" message.
2. It then gave be "The feature you are trying to use is on a cd-rom or
other removable disk. Insert the Microsoft Profesional Edition 2003 and

click OK.
3. I did this and then it gave me an Error 1311 file not found
D:\ This file is definitely not on my Office Professional CD.
4. I then tried to install the Office software from my CD and it didn't take
me through the setup procedure. I then did a Windows Explorer and clicked on
the Office Professional CD and then clicked on the only setup.exe I saw in
the cd file. The next screen had 3 options, and I tried the "add or remove
features" and also I tried the "Reinstall or Repair" and both times I got the
message "installation and Setup was unable to complete".
My Word, and Excel are working fine. What should I do to reinstall only
Excel from this disk or how do I get this disk to do anything. Must I
uninstall the Office software before I can reinstall it??????????? Help big
Thanks, Tom
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Old 10-02-2005, 11:25 PM
Herb Tyson [MVP]
Posts: n/a
Default Re: Excell stopped working

This might seem like an obvious question... but, have you rebooted since the
problems began? Also... was anything installed recently? In particular,
Office 2003 SP2 became available this past week. All of our computers were
automatically updated. Any chance that yours was as well, and that this
might've precipitated the problem? I.e., if SP2 *was* installed, when was
the last time Excel ran without a problem (I know you encountered the
problem today... but if SP2 was installed this past week, had Excel been run
successfully since installing SP2).

Herb Tyson MS MVP
Please respond in the newsgroups so everyone can follow along.
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Old 10-02-2005, 11:25 PM
Posts: n/a
Default Re: Excell stopped working


I did reboot - didn't help. But after I sent my "Help" message, I did a MS
Restore back a couple of days, and now Excel is working again??????????
Anyway, I hadn't installed the Office SP2 yet - should I???
Thanks for responding and trying to help.
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Old 10-02-2005, 11:25 PM
Posts: n/a
Default Re: Excell stopped working


I ran into the same problem. SP2 Auto-installed (or tried to - it reported
that file 2 of two installed, but 1 of 2 failed. I did not notice anything
particular with the computer's operation until today. I was going to work
with Excel and got exactly the type of problem TomC describes. I can't load
from the disk, the CAB referenced is not on the disk or the HD, I have now
Excel icon in the Start --> programs area of Office and when I try to launch
a file I get the Windows installer.

I am pretty frustrated, because I tried to restore to an earlier point and
the restore was unable to complete. Any help would be appreciated.
Thanks for the help.
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Old 05-26-2006, 11:40 PM
harryt harryt is offline
Join Date: May 2006
Posts: 1
Default Better Late then never!!!

I also had a nightmare searching and this was one of the pages I read, So I came back and I am posting a link to the file for future people!

I am now hosting it on my site:

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