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Old 05-01-2016, 05:53 PM
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macropod macropod is offline Windows 7 64bit Office 2010 32bit
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See: https://support.microsoft.com/en-us/kb/2528942

I don't know if the FixIt there is the one you tried; if so and it fails, you may need to resort to the manual approach.

Do you have Office 2013 Service Pack 1 installed? If not, you should install that. Service Pack 1 resolves this issue for new files and will also prevent the problem from recurring with any files recovered with the Fix it solution in the above article.
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Paul Edstein
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