Trying to do a mail merge/label print out from Word using an excel file as my data source.

Windows 10 OS....the latest Office install via "Office 365" download.

I get to the point in the process using the "Step by step mail merge wizard", where its time to select the label template type using the "Label Options" command.

I select the template I want from the dialog box (Avery 05160 peel and stick) and press OK. However instead of a template of the labels appearing (two columns of 15 each)...all I get is a blank page with a + shaped cursor in the upper right corner.

When a colleague follows the same steps in her Word program....a template shows up showing the labels so she can see what the actual label page will look like and she can scroll down to select enough pages to meet her print out demands.

I don't see a template....and \i cannot scroll down to define the number of sheets I need for the actual print out.

How can I get the label template to display??