My coworker is trying to count documents of particular criteria for reporting purposes. We do reviews of documents submitted to our client, although the review is sometimes waived. We want to be able to count total documents of each type, and how many were waived of that type.

This issue occurs in cell C:4 of the Metric Totals tab. It should return the number of code documents for which the review was waived. The correct number is 15, but the function returns 0.

The function is written as follows:

=COUNTIFS('Combined 2015'!C:C, "Code", 'Combined 2015'!B:B, "WPR" )

The "Combined 2015" tab contains aggregate data on reviews.
Column C contains the document type.
Column B contains whether the document was reviewed or waived: "WPR" indicates it was reviewed.

There are 15 "Code" reviews the the "WPR" value in the "Combined 2015" tab.

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