Problem : When converting an MS Word document to PDF the Hyperlink to Bookmarks functionality is not working correctly.

I am an experienced user of Word and have used this functionality in the past, but am currently having a problem getting it to work

MS Word : The Hyperlink to Bookmark functionality is working as expected.

Adobe Reader :

a) A PDF document with Hyperlinks (downloaded for testing purposes) is working as expected - click on the Hyperlinked text and control goes to the Hyperlinked section. Therefore my assumption is that Adobe Reader is setup and working correctly.

b) A PDF document (with Hyperlinks) created from a Word document does not transfer control to the Bookmarked item.

In the PDF document (created from the Word document), when the Mouse is held over the item that is Hyperlinked to a Bookmark, the Open Hand changes to the Closed Hand with Index finger pointing at the Hyperlinked text - which is the expected behavior. However, when clicked, nothing happens, the control does not go to the Hyperlinked section.

I have opened the file using both Adobe Reader and the Microsoft XPS Reader. Both behave in exactly the same way.

Any suggestions...

T.