morning. I have a strange problem. I created a template for my clients in MS PPT 2013.

the font is not a standard font and so it embedded.

when they sent the filled in template back, the fonts are showing in two completely different sizes? It seems the first few words are being super scripted.

I have uploaded a screenshot here:
http://jumpmonkeydev.co.za/banner/Untitled-1.jpg

Can anyone advise me why this is happening and how I can stop it?