You are looking at Reading View. This is a new unwanted feature in Word 2013 which supposedly protects the good folks opening Word documents from emails or web sources.
You can turn off this default behaviour in your options but unfortunately each of your users will need to do the same to avoid this issue on their machines if you are making your Word form available to them this way.
Turning off the option on your machine is relatively simple - see
http://www.dotnetmafia.com/blogs/dot...3-preview.aspx
See
https://www.maketecheasier.com/every...013-read-mode/ for more info.