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Old 08-28-2015, 09:21 PM
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gmayor gmayor is offline Windows 7 64bit Office 2010 32bit
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I would caution that this approach may not clear the problem. You could try creating a new mail profile, which would be equally effective as 'upgrading' and should establish whether that would clear the problem. It all depends where it is stuck.

If you open the e-mail account via its web access, rather than Outlook, can you clear it from there?

I am not convinced that the Outlook versions after 2010 are an 'upgrade' (though for most people the 32 bit version of Office 2010 is the version to use). I have seen nothing yet that would convince me to swap Office 2010 for a lter version.
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