It appears fine to me and you have used Calibri which is standard enough to be on the recipient machines.

The only thing I can suggest is to provide this document as a PDF rather than as a Word document. A PDF is a better format for the type of document you have posted because you don't want the recipient to edit the content and you want it to appear exactly as you intended it.

Sending a Word document through email is problematic because it requires the user to have a program capable of opening Word and is often opened in Safe Mode or in Screen Reading View which could be the cause of your issue.

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Andrew Lockton
Chrysalis Design, Melbourne Australia