Hi, new to the forum.

Just started a new job and the outlook is a mess. I would very much like to clean it up but I barely know where to start.

For one thing there is one gmail address that all the email is coming to. However, there are two accounts in outlook: name@gmail and name@gmail(1). The first is a POP/SMTP and the second is IMAP/SMTP. Is there any good reason to have two accounts for the same email address?

Also, there are multiple sets of folders and they just confuse the issue. There should be one folder where everything comes and where everything is sent from. I notice that some emails come to one folder and not the other and it is very complicated checking all these folders when everything should be in one place. It is unclear to me why emails would show up in one set of folders and not the other but is that because of the way that the accounts are set up: with two accounts for the same email address I am guessing emails are actually handled differently but I don't know exactly why.

If I save copies of all of the pst files and get rid of all the folders and start again with folder organization will I be OK because nothing will get lost as long as I have the pst files? I am wondering about stuff like why there are two sets of "Personal Folders" in the folder organization.

This is probably as clear as mud but I hope someone can recommend where to start to clean this up.

Thanks!!!!