This is what the user had to say:
The font is Roboto, by Google, and while it has similar weights to Arial (Roboto Light, Medium, Black), it does NOT perform in a similar way. Only the Roboto and Roboto Condensed fonts can be found in a list, and the rest of the 16 weights are inaccessible, even through the back end styles.
It seems that Microsoft Word is not parsing the TTF files of this modern font. Any ideas how we can install or manipulate the font files to fix this?
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