A modern font set includes separate files for normal, bold, italic, etc., but the only entry in most applications will be for the base font - the others are treated as attributes of that font. if that's what you mean by 'subfamilies', then why your users should think they're missing fonts is rather odd when other fonts they've used for years perform the same way. Arial, for example, has separate files for Regular, Black, Narrow, Italic, Bold, Bold Italic, Narrow Bold, Narrow Bold Italic & Narrow Italic.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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