Quote:
Originally Posted by gmayor
Microsoft Exchange was originally a corporate mail serving application. Did your mother have access to a company e-mail service? If not, as I suspect, you should create a new e-mail profile and use POP or IMAP to connect to the mail account.
Otherwise see https://support.microsoft.com/en-us/kb/2299468 |
no, she didn't have access to a company email. I'm not sure how I can create a new email profile when Outlook won't open. Unless I can do that in safe mode? do you know how I can get into safe mode?
thanks! (meanwhile, I'll peruse the link you supplied)