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Old 04-30-2015, 10:35 PM
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gmayor gmayor is offline Windows 7 64bit Office 2010 32bit
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Microsoft Exchange was originally a corporate mail serving application. Did your mother have access to a company e-mail service? If not, as I suspect, you should create a new e-mail profile and use POP or IMAP to connect to the mail account.

Otherwise see https://support.microsoft.com/en-us/kb/2299468
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