I'm using Windows 8.1 and Word 2013.

I'm unable to insert jpg files into my Word document.

Here's what I did:

1. Chose the "Insert" tab and then "Illustrations". I clicked on the "Pictures" button.

2. An "Insert Picture" window popped up, asking me for the location of the jpg file.

3. I searched for the jpg file which resided locally on my machine, clicked on it and pressed the "Insert" button.

4. On my Word document, I saw there was a box with a frame. The frame was made up of small dashes with eight tiny grey-colored rectangles on its borders.

There was NO picture. The dimensions of the picture is 945x552 pixels, 96 dpi, 165 KB.