Does clicking a document file in Windows Explorer open the file in Word? Or clicking a PDF file open it in Adobe Reader (asuming that is installed)? If not then the issue remains that of file associations. Right click the file in Windows Explorer, select Open With ... and choose Word (or Adobe Reader in the case of PDF) and check the box to always open with this application.
If it does then the attached zip file contains a single page web file with two hyperlinks. The first is to a web page, the second to a document. The first should open in your browser. The second should give you the option to save or open the document. Do these links work for you?
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Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com
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