I am using Word 2013 and looking at a document showing grids, the first line is lower than it should be. It won't let me "pull" it up to the top of the page. I don't see paragraph marks, just blank space. What can I do?

Please help. I am trying to put together a book of my Mom's writings and poems to give to the family. Mom recently passed away at age 95 and I found her writings when going through some of her things.