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Old 12-20-2014, 06:17 PM
jholden jholden is offline Windows 7 64bit Office 2013
Join Date: Dec 2014
Posts: 1
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Default Office 365 crashes when trying to activate

Whenever I try to activate Office 2013 (365) I get an error that indicates office has stopped working. This happens with all office products (word, excel, power point, etc..)

In windows 7 I get an unknown faulting module path

In windows 10 I get the following error:

Faulting application name: EXCEL.EXE, version: 15.0.4675.1001, time stamp: 0x546b4f33
Faulting module name: ntdll.dll, version: 6.4.9841.0, time stamp: 0x5413c504
Exception code: 0x40000015
Fault offset: 0x0000000000004deb
Faulting process id: 0x1060
Faulting application start time: 0x01d01c830334e240
Faulting application path: C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 42d3818c-8876-11e4-95d5-00241dd95499
Faulting package full name:
Faulting package-relative application ID:

Every office application crashes on startup unless I start in safe mode (winword /safe). There are no installed plugins to disable and if I try to activate in safe mode it crashes with the same error.

Things I've tried:

I tried reinstalling windows 7
I tried using Windows 10

I can install office on my laptop so I know the network is not the problem. I want to say it's a network driver issue but it fails on both a wired and wireless connection.

I found a similar issue was resolved by using a product key instead of account activation. I haven't tried this but I don't have an option on my account to install from disc.

I tried having a Microsoft tech help me but she just spent two hours uninstalling and reinstalling office.
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