One of our Vice Presidents works on a lot of contracts with multiple collaborators and really depends on the use of Tracking changes. He wants to have all his changes show up in Balloons on the right but no matter what we select the changes revert to inline. He even had the program uninstalled and reinstalled. This is driving him crazy so if anyone has a possible solution we would be most grateful.

Here are the settings:

Word 2013
Review tab
Track Changes On

All Markup selected
Show Markup has all options checked with
Balloons - Show Revisions in Balloons checked
Reviewing Pane off

Tracking Options
Show - all elements checked
Balloons in All Markup view show: Revisions

Advanced Options
Track moves checked
Track formatting checked

Balloons
Preferred width: 3.7" (default)
Show lines connecting to text is checked