Something strange is occurring with smallcaps. Because it's happening in documents created or edited on another computer that I don't have access to, I have some trouble figuring out what's going wrong.

What happens is this: on the other computer, in an older version of Word (to judge from the screenshots it's Office 2003), they are applying the regular smallcaps command to some words in the text, using the relevant button on the toolbar.

When I open the file on my computer (in Office 2013), those words don't actually have the smallcaps attribute. Instead, the text is in capitals (which you shouldn't do if you apply smallcaps, you should leave the text in lower case), but its font is 2 points smaller than that of the surrounding text. So it actually *does look exactly like* smallcaps. Only it isn't.

The files I get from "the other side" are *.doc, not docx.

Now... is there some issue (e.g. with doc/docx conversion, or something between Office 2003 and 2013) that can cause this to happen automatically?

Or do I have to assume the toolbar button they're using isn't actually the real smallcaps button, but maybe invokes some macro or styles they're not aware of?