What you describe suggests that someone has run the Document Inspector and removed personal information (such as user names); doing that once will make Word continue to remove personal information when you save and reopen the document. Do the following: Click File | Options | Trust Center | Trust Center Settings | Privacy Options. Clear "Remove personal information from file properties on save." Click OK twice.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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