update
When I open word there is a button on the toolbar that says TCH LETTER. When
I click this it opens a load of input boxes. I type in each box and then it
loads the letter template with various bits fillled in. Now one of these
lines is in caps but when I go to see if it is in all caps it isn't and also
when I click on the line and type in manually it doesn't appear in caps.
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