You'd think so but no. Its a nonsense system picked by the owner who doesn't know what the system actually needs (he literally didn't log into it for the first year of use). The server is stored off site and we can only access it through what is basically a web interface. I know that in practical terms its basically just a spreadsheet with a fancy UI, but all I can get is that UI and when you ring them up to say "how can we access it?" the answer is "no one's ever asked that before. Why would you need to access it? You have reports for that."

Like I say, its a system designed for a company doing short term car rentals which has had stuff added on to make it work for a car sales dealership, but not very well. There are literally dozens of things which we would want which we're having to use bad work around's for (ie - we associate a customer to a salesman because for salesmen being paid on commission, having their customer sent to another salesman would be a huge issue, they nearly close a deal, the customer comes in, gets sent to another salesman and they get the sale and the commission. But because the system is designed for rental, where sales are sales and who makes them doesn't matter, you can't do that, so we're having to use the intro-source section to associate salesman to customer). And because its not bespoke, its the same interface for every company using that system, we can't get it changed just for us. Like I say, its a bad choice but its all I've got to work with.

The links are in the body of HTML format emails.

Basically it'd be along the lines of:

Dear Mr Blogs,

In relation to your recent purchase, we would like to ask you to fill out a short feedback form.

Please click here for the survey.

Thank You



We can get the text right, and it does generate a link, but every link comes out based on the the same record, rather than bespoke as we wanted.