That suggests someone has messed up the keyboard shortcut. The file format is of no consequence. Even so, you could insert the IF field from the mailmerge rules dropdown, or via Insert|Field (IIRC), then switch to the document and finish the field construction there. You may need to press Alt-F9 to expose the field codes.
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Cheers,
Paul Edstein
[Fmr MS MVP - Word]
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