I doubt the Word 12 & 14 references have anything to do with it. Code compiled with references to a given Word version compile with later versions also, though the reverse doesn't work.

Since nothing's happening, that suggests that user is unable to create the Word document. That, in turn, suggests a problem with either their user profile (e.g. permissions) or network connection.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]