To work around the save issue (which, as I wrote, should be troubleshot further), do the following: From within Word, press Alt+F11 to display the Visual Basic Editor. Press Ctrl+G to activate the Immediate window. Type
NormalTemplate.OpenAsDocument
and press Enter. The Normal template opens in a separate window (and you should now close the Visual Basic Editor). Modify the styles. Save and close the template. From now on, if you create a new, blank document, you should see comments in the format you specified.
In Word, not only comments but other things display (or can be displayed) in balloons, such as tracked changes. So the question is which should take precedence—the Balloon Text or the Comment Text style? There is the conflict, which might explain the bug that forces you to change two styles in order for comments to display in the format of your choice.
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
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