LOL. Peco, I once was talking to a user over the phone:

Me: So did you try what I gave you?
User: Yeah, but it didn't work.
Me: "Didn't work"? What, exactly did it do.
User: Nothing.
Me: No, it didn't do nothing, it did something. Did the screen go black? Did the computer start to smoke? It probably displayed an error message?
User: Oh, yeah, an error message.
Me: What did the error message say?
User: Oh, it said some damn thing.

He was a friend of mine, and I like him. But really, he'd heard from me on this subject often enough already that he should have known better than to call me without looking at the error message, just to tell me "it didn't work".

JulieB, you gotta give symptoms or the diagnostician can't help. You can't tell the doctor simply "I'm sick" and expect him to know whether he needs to give you some aspirin, remove your appendix or refer you to an oncologist.